{"id":37049,"date":"2026-02-23T08:00:41","date_gmt":"2026-02-23T07:00:41","guid":{"rendered":"https:\/\/prestige-e.com\/questions-frequemment-posees\/"},"modified":"2026-04-14T14:52:43","modified_gmt":"2026-04-14T12:52:43","slug":"questions-frequemment-posees","status":"publish","type":"page","link":"https:\/\/prestige-e.com\/fr\/questions-frequemment-posees\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"37049\" class=\"elementor elementor-37049 elementor-35050\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24b0c39 e-flex e-con-boxed e-con e-parent\" data-id=\"24b0c39\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7db57 elementor-widget elementor-widget-uicore-woo-breadcrumbs\" data-id=\"2f7db57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uicore-woo-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Accueil<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da62c3a elementor-widget elementor-widget-heading\" data-id=\"da62c3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bb9e27b e-flex e-con-boxed e-con e-parent\" data-id=\"2bb9e27b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-60d0abfd e-con-full e-flex e-con e-child\" data-id=\"60d0abfd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44aeef50 ui-e-animation-acc-basic ui-e-animation-ico-fade elementor-widget elementor-widget-uicore-accordion\" data-id=\"44aeef50\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;collapsible&quot;:&quot;true&quot;,&quot;active_hash&quot;:&quot;no&quot;,&quot;accordion_animation&quot;:&quot;ui-e-animation-acc-basic&quot;}\" data-widget_type=\"uicore-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"ui-e-accordion\" >\n\n                            <div class=\"ui-e-accordion-item ui-e-item ui-open\" role=\"button\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"ui-e-acc-1\" id=\"ui-e-quels-types-darticles-promotionnels-proposez-vous\">\n\n                    <h4 class=\"ui-e-accordion-title ui-e-title ui-right\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <i aria-hidden=\"true\" class=\"ti ti-plus\"><\/i>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-minus\"><\/i>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" >\n                                                        Quels types d&#039;articles promotionnels proposez-vous ?                        <\/span>\n\n                    <\/h4>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"\" aria-labelledby=\"ui-e-quels-types-darticles-promotionnels-proposez-vous\" id=\"ui-e-acc-1\">\n                        Nous proposons une large gamme d&rsquo;articles, notamment des cadeaux d&rsquo;entreprise, des produits de marque, des articles de luxe, des produits \u00e9cologiques, de la maroquinerie, des v\u00eatements, des accessoires technologiques et bien plus encore.                    <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-2\" id=\"ui-e-puis-je-personnaliser-les-produits-avec-mon-logo-ou-mon-design\">\n\n                    <h4 class=\"ui-e-accordion-title ui-e-title ui-right\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <i aria-hidden=\"true\" class=\"ti ti-plus\"><\/i>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-minus\"><\/i>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" >\n                                                        Puis-je personnaliser les produits avec mon logo ou mon design ?                        <\/span>\n\n                    <\/h4>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-puis-je-personnaliser-les-produits-avec-mon-logo-ou-mon-design\" id=\"ui-e-acc-2\">\n                        Absolument. La plupart de nos articles peuvent \u00eatre enti\u00e8rement personnalis\u00e9s avec le logo, les couleurs, le slogan ou les visuels uniques de votre entreprise.                     <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-3\" id=\"ui-e-quelle-est-la-quantite-minimum-de-commande-moq\">\n\n                    <h4 class=\"ui-e-accordion-title ui-e-title ui-right\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <i aria-hidden=\"true\" class=\"ti ti-plus\"><\/i>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-minus\"><\/i>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" >\n                                                        Quelle est la quantit\u00e9 minimum de commande (MOQ) ?                        <\/span>\n\n                    <\/h4>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-quelle-est-la-quantite-minimum-de-commande-moq\" id=\"ui-e-acc-3\">\n                        Les quantit\u00e9s minimales varient selon le type de produit et le niveau de personnalisation. Contactez-nous pour des informations d\u00e9taill\u00e9es selon les articles qui vous int\u00e9ressent.                     <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-4\" id=\"ui-e-fournissez-vous-des-echantillons\">\n\n                    <h4 class=\"ui-e-accordion-title ui-e-title ui-right\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <i aria-hidden=\"true\" class=\"ti ti-plus\"><\/i>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-minus\"><\/i>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" >\n                                                        Fournissez-vous des \u00e9chantillons ?                        <\/span>\n\n                    <\/h4>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-fournissez-vous-des-echantillons\" id=\"ui-e-acc-4\">\n                        Oui, nous pouvons fournir des \u00e9chantillons sur demande. Cela peut entra\u00eener des frais, particuli\u00e8rement pour les articles personnalis\u00e9s.                     <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-5\" id=\"ui-e-quel-est-votre-delai-de-livraison\">\n\n                    <h4 class=\"ui-e-accordion-title ui-e-title ui-right\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <i aria-hidden=\"true\" class=\"ti ti-plus\"><\/i>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-minus\"><\/i>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" >\n                                                        Quel est votre d\u00e9lai de livraison ?                        <\/span>\n\n                    <\/h4>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-quel-est-votre-delai-de-livraison\" id=\"ui-e-acc-5\">\n                        Les d\u00e9lais de production et de livraison varient selon le type de produit et la personnalisation. En moyenne, les commandes sont finalis\u00e9es dans un d\u00e9lai de 3 \u00e0 4 semaines apr\u00e8s validation du design.                     <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-6\" id=\"ui-e-livrez-vous-a-linternational\">\n\n                    <h4 class=\"ui-e-accordion-title ui-e-title ui-right\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <i aria-hidden=\"true\" class=\"ti ti-plus\"><\/i>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-minus\"><\/i>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" >\n                                                        Livrez-vous \u00e0 l&#039;international ?                        <\/span>\n\n                    <\/h4>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-livrez-vous-a-linternational\" id=\"ui-e-acc-6\">\n                        Oui, nous proposons une livraison mondiale et g\u00e9rons toute la logistique n\u00e9cessaire pour garantir que vos produits vous parviennent partout dans le monde.                    <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-7\" id=\"ui-e-vos-produits-sont-ils-fabriques-de-maniere-durable\">\n\n                    <h4 class=\"ui-e-accordion-title ui-e-title ui-right\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <i aria-hidden=\"true\" class=\"ti ti-plus\"><\/i>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-minus\"><\/i>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" >\n                                                        Vos produits sont-ils fabriqu\u00e9s de mani\u00e8re durable ?                        <\/span>\n\n                    <\/h4>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-vos-produits-sont-ils-fabriques-de-maniere-durable\" id=\"ui-e-acc-7\">\n                        Nous proposons une gamme croissante de produits \u00e9cologiques et adoptons des pratiques durables chaque fois que possible.                    <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-8\" id=\"ui-e-quelles-sont-vos-conditions-de-paiement\">\n\n                    <h4 class=\"ui-e-accordion-title ui-e-title ui-right\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <i aria-hidden=\"true\" class=\"ti ti-plus\"><\/i>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-minus\"><\/i>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" >\n                                                        Quelles sont vos conditions de paiement ?                        <\/span>\n\n                    <\/h4>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-quelles-sont-vos-conditions-de-paiement\" id=\"ui-e-acc-8\">\n                        Les conditions de paiement d\u00e9pendent du volume de commande et de l&rsquo;historique client. Cependant, pour les nouveaux clients, nous exigeons g\u00e9n\u00e9ralement un acompte de 50 % \u00e0 la commande, les 50 % restants \u00e9tant dus \u00e0 la fin de la production, avant exp\u00e9dition.                     <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-9\" id=\"ui-e-pouvez-vous-maider-a-trouver-des-idees-de-produits-ou-creer-un-design\">\n\n                    <h4 class=\"ui-e-accordion-title ui-e-title ui-right\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <i aria-hidden=\"true\" class=\"ti ti-plus\"><\/i>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-minus\"><\/i>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" >\n                                                        Pouvez-vous m&#039;aider \u00e0 trouver des id\u00e9es de produits ou cr\u00e9er un design ?                        <\/span>\n\n                    <\/h4>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-pouvez-vous-maider-a-trouver-des-idees-de-produits-ou-creer-un-design\" id=\"ui-e-acc-9\">\n                        Bien s\u00fbr ! Notre \u00e9quipe vous guide personnellement dans la s\u00e9lection des articles les plus adapt\u00e9s et la cr\u00e9ation de designs percutants.                     <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-10\" id=\"ui-e-que-se-passe-t-il-si-je-recois-des-produits-endommages\">\n\n                    <h4 class=\"ui-e-accordion-title ui-e-title ui-right\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <i aria-hidden=\"true\" class=\"ti ti-plus\"><\/i>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-minus\"><\/i>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" >\n                                                        Que se passe-t-il si je re\u00e7ois des produits endommag\u00e9s ?                        <\/span>\n\n                    <\/h4>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-que-se-passe-t-il-si-je-recois-des-produits-endommages\" id=\"ui-e-acc-10\">\n                        Nous garantissons la qualit\u00e9 de nos produits. Si vous recevez des articles d\u00e9fectueux ou endommag\u00e9s, veuillez nous contacter imm\u00e9diatement pour un remplacement ou un remboursement.                     <\/div>\n\n                <\/div>\n                    <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afd212b elementor-widget elementor-widget-button\" data-id=\"afd212b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/prestige-e.com\/fr\/nous-contacter\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Nous contacter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Questions fr\u00e9quemment pos\u00e9es Quels types d&#039;articles promotionnels proposez-vous ? Nous proposons une large gamme d&#8217;articles, notamment des cadeaux d&#8217;entreprise, des produits de marque, des articles de luxe, des produits \u00e9cologiques, de la maroquinerie, des v\u00eatements, des accessoires technologiques et bien plus encore. Puis-je personnaliser les produits avec mon logo ou mon design ? Absolument. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-37049","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/prestige-e.com\/fr\/wp-json\/wp\/v2\/pages\/37049","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prestige-e.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prestige-e.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prestige-e.com\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/prestige-e.com\/fr\/wp-json\/wp\/v2\/comments?post=37049"}],"version-history":[{"count":0,"href":"https:\/\/prestige-e.com\/fr\/wp-json\/wp\/v2\/pages\/37049\/revisions"}],"wp:attachment":[{"href":"https:\/\/prestige-e.com\/fr\/wp-json\/wp\/v2\/media?parent=37049"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}